Terms of Service

Article 1 (Purpose)

These Terms govern the rights, obligations, and responsibilities between HeyJames Inc. (the "Company") and its Members regarding the use of the heyjames platform (the "Service").

Article 2 (Definitions)

The terms used in these Terms are defined as follows.

1. "Service" refers collectively to the online courses, membership, 1:1 consulting, sprint programs, community, and other features provided by the Company related to IT startups, software development, vibe coding, AI, and marketing.
2. "Member" refers to a person who accesses the Service, agrees to these Terms, and enters into a use agreement with the Company.
3. "Course" refers to online educational content provided by the Company or instructors, including videos, text, and other materials.
4. "Membership" refers to a paid subscription product (monthly or annual recurring billing) granting access to members-only content and benefits.
5. "Consulting" refers to the 1:1 online coaching/advisory service provided by the Company.
6. "Sprint" refers to a per-cohort or scheduled group program consisting of a deposit and a balance payment.
7. "Community" refers to the forum features (posts, comments, likes) for information exchange among Members.
8. "AI Features" refers to chatbot, automated comments, AI-generated consulting briefs, and other features powered by external AI APIs.

Article 3 (Effectiveness and Amendment of Terms)

1. These Terms are effective for all Members who wish to use the Service.
2. The Company may amend these Terms within the limits of applicable laws and will announce the amendment at least 7 days before the effective date (at least 30 days in advance for changes unfavorable or material to Members) via in-service notice or email.
3. If a Member continues to use the Service after the effective date of the amendment, the Member is deemed to have agreed to the amended Terms. Members who do not agree may terminate the use agreement.

Article 4 (Membership Registration and Eligibility)

1. Membership is established when the user agrees to these Terms and the Privacy Policy, applies for registration through the prescribed procedure, and the Company approves the application.
2. Members may register using an email and password or through social login (e.g., Google). All information provided must be accurate.
3. Children under the age of 14 may not register for the Service, and Members confirm upon registration that they are at least 14 years old.
4. If a Member uses another person's identity or provides false information, the Company may restrict membership or terminate the use agreement.

Article 5 (Modification of Information and Withdrawal)

1. Members may view and modify their profile information at any time through My Page.
2. Members may request termination of the use agreement (withdrawal) at any time through the in-service withdrawal function or through customer support (james@heyjames.ai). The Company will process such requests promptly unless required to retain information under applicable law.
3. Upon withdrawal, points, coupons, and ongoing enrollments will be immediately forfeited; certain information will be retained and destroyed in accordance with applicable laws (see the Privacy Policy).

Article 6 (Provision and Modification of the Service)

1. The Company provides the following services: online course content, members-only content, 1:1 consulting booking, sprint programs, community forums, learning progress tracking, AI chatbot and search, free resources (guides, calculators), and other services developed or partnered.
2. For valid operational or technical reasons, the Company may modify all or part of the Service with prior notice.
3. Some or all features provided free of charge may be discontinued at the Company's discretion with prior notice.

Article 7 (Service Interruption)

1. The Company may temporarily suspend the Service due to regular system maintenance, server upgrades, network instability, or outages of outsourced infrastructure.
2. The Company will provide notice in advance of any interruption, or as soon as practicable when prior notice is not possible.
3. The Company is not liable for interruptions caused by force majeure events, government orders, or failures of external infrastructure (cloud, payment processors, AI APIs, etc.) beyond its reasonable control.

Article 8 (Purchase of Paid Courses)

1. Members may purchase paid courses using payment methods designated by the Company (cards and easy-payment options provided through Toss Payments).
2. Each course's price, access period, usage limits, and material scope are listed on its detail page and apply as of the purchase date.
3. Content is delivered immediately upon purchase. Withdrawal of digital content may be restricted as described in Article 12.

Article 9 (Membership Subscription)

Membership is a subscription product billed monthly or annually.

1. Upon subscribing, the Company stores a billing key (issued by Toss Payments) and automatically charges the recurring payment on each billing date.
2. Members may cancel auto-renewal at any time via My Page or customer support; upon cancellation, no further charges occur from the next billing cycle.
3. Already-paid membership periods remain usable until expiration; pro-rata refunds, if any, follow the Company's refund policy.
4. The Company may modify Membership pricing and benefits with at least 30 days' prior notice for changes unfavorable to existing Members.

Article 10 (1:1 Consulting)

1. Members may book consulting sessions within the availability designated by the Company. Booking is confirmed upon payment.
2. Consulting is conducted via online video meetings; a meeting link is sent through Google Calendar upon confirmation.
3. Rescheduling or cancellation is available up to 24 hours before the session. Cancellations made later may be subject to limited refunds.
4. No-shows without prior notice are non-refundable.

Article 11 (Sprint Program)

The Sprint program consists of a deposit and a balance payment, and the following terms apply.

1. Upon applying, the Member pays a deposit (default KRW 300,000) and pays the balance (default KRW 2,700,000; total default KRW 3,000,000) within the agreed period before the program starts.
2. At the application stage, the Member must agree to a separate Sprint Agreement covering program operations, schedule, and refund policy.
3. If the Member cancels before the program starts, all or part of the deposit may be deducted in accordance with the Company's refund policy and the Sprint Agreement.
4. Refunds of the balance after the program starts are calculated based on sessions held and content delivered; details are governed by the Sprint Agreement.

Article 12 (Withdrawal and Refunds)

1. Members may request withdrawal of their purchase within 7 days after purchasing a course or membership (Article 17 of the Korean E-Commerce Act).
2. Withdrawal may be restricted in the following cases: course progress exceeds 10%, downloadable materials have been downloaded, use of digital content makes restoration difficult, or the content has been lost or damaged due to the Member's fault. In such cases, the Company will display the restriction on the checkout page or in these Terms in advance.
3. Refund amounts are calculated under the Company's refund policy, and processing times (typically 3–7 business days) vary by payment method.
4. Refunds for consulting and sprint products are governed primarily by Article 10 and Article 11 respectively.

Article 13 (Points and Coupons)

1. The Company may grant points and coupons through sign-up, referrals, events, and promotions.
2. Points and coupons are valid for a limited period and may be used only as designated; they are not transferable, refundable, or exchangeable for cash.
3. If points or coupons are obtained or used through improper means, the Company may revoke them and restrict the Member's use.
4. Upon withdrawal, any remaining points and coupons are forfeited immediately.

Article 14 (Obligations of Members)

Members must not engage in any of the following.

1. Registering false information or using others' identities
2. Impersonating Company employees, instructors, or operators
3. Unauthorized copying, recording, distribution, or sharing of course or membership content (including SNS, messengers, and file-sharing sites)
4. Defaming or harming the reputation of others through posts or comments
5. Posting obscene, violent, discriminatory, or unlawful content
6. Automated access (crawling, scraping) or generating abnormal traffic
7. Abusing AI Features to cause unwarranted costs to the Company or outsourced providers

Article 15 (Obligations of the Company)

1. The Company will not engage in any acts prohibited by applicable laws or these Terms and will use its best efforts to provide continuous and stable service.
2. The Company will protect Members' personal information and will publish and comply with its Privacy Policy.
3. The Company will promptly handle reasonable opinions or complaints raised by Members.

Article 16 (Copyright in Content)

1. All content provided by the Company or its instructors—including courses, materials, designs, trademarks, and logos—belongs to the Company or the rightsholder.
2. Without the Company's prior written consent, Members may not reproduce, transmit, publish, distribute, broadcast, derivatively process, or use such content as AI training data, whether for commercial or non-commercial purposes.
3. Members who violate this Article will be liable under civil and criminal laws.

Article 17 (Rights to Member-Generated Content)

1. Copyright in posts, comments, reviews, and other content created by Members ("User Content") belongs to the Member.
2. Members grant the Company a non-exclusive, royalty-free license to use User Content for the purposes of operating, promoting, and improving the Service (placement, excerpts, marketing case studies, etc.). Members may request deletion of their User Content at any time.
3. The Company may delete or hide User Content without prior notice if it: infringes others' rights, defames others, is obscene/violent, is spam/advertising, violates law, or violates these Terms.

Article 18 (AI Chatbot and AI Features)

1. The Company offers AI Features—such as course search, recommendations, consulting briefs, and certain automated comments—powered by external AI APIs (e.g., Anthropic, OpenAI).
2. Text entered by Members into AI Features (questions, prompts) is transmitted to the relevant external AI provider for response generation. The processors, transfer destination countries, and retention policy are described in the Privacy Policy.
3. AI-generated responses are provided for reference only and are not guaranteed to be accurate, complete, or legally binding. Members assume responsibility for relying on AI outputs.
4. Members must not input sensitive personal information (resident registration numbers, medical or financial details, etc.) into AI Features.

Article 19 (External Platforms and Services)

1. The Company may provide certain courses on external platforms (e.g., Inflearn), and those courses are governed primarily by the terms and refund policies of such platforms.
2. Use of third-party services linked from the Service (social media, payment, video meeting tools) is subject to the terms and policies of those services.

Article 20 (Limitation of Liability)

1. The Company is not liable for service disruptions caused by force majeure, war, power outages, failures of external infrastructure (cloud, payment processors, AI APIs, etc.), or government orders beyond its reasonable control.
2. Unless otherwise specified by applicable law, the Company is not liable for issues arising from the use of services provided free of charge.
3. The Company is not liable for service issues caused by the Member's fault, disputes between Members, or the reliability or accuracy of information posted by Members.
4. The limitations in this Article do not apply to damages caused by the Company's willful misconduct or gross negligence.

Article 21 (Dispute Resolution and Governing Law)

1. The Company will give priority to handling Members' complaints and opinions.
2. Disputes between the Company and Members will be resolved through mutual consultation in good faith.
3. If a dispute cannot be resolved through consultation, it will be filed with the competent court under the Korean Civil Procedure Act (consumers may select the court of their address), and the governing law is the laws of the Republic of Korea.

Article 22 (Supplementary Provisions)

These Terms take effect on May 21, 2026. The previous version of the Terms shall cease to be effective at the same time.